Tim Drake, Visual Design Lead, and George Beverley, Insights Director at Insightful UX discuss the methods behind being more customer-centric as well as re-framing organisational fear.
Following on from George's own research and opinion around problem framing we take a holistic look into methods that organisations can adopt to re-frame internal fear-based questions. We examine the core competencies driving digital maturity and it is now more important than ever to attain customer-centricity in your organisation.
In this podcast you will discover:
- The 5 digital maturity competencies
- Examples of brands doing it really well
- How re-framing fear-based questions allow you to move further faster
- Simple methods to become more customer-centric
Interested in what we do at Etch Pulse? We help businesses grow and thrive in an ever evolving digital landscape. Utilising our continuous improvement programme, we create digital products and value beyond a project . Getting you further faster.
To find out more about our offering or any subjects discussed, drop an email to Tim Drake or Steve Hart, Head of Etch Pulse.