Ideas, insights and perspectives

In this article we review changes to consumer payment behaviour accelerated by the global COVID-19 pandemic, key challenges and opportunities for the payment ecosystem with a focus on banks, Fintechs and real time payments (RTP), and propose a set of principles based on our work with incumbent and challenger payment organisations for business transformation leaders to take action now.

What does humanisation mean for organisations and businesses searching for increased customer loyalty, lifetime customer value and profitability? We discuss the positive impact humanising your customer touch points can have and the importance of creating emotional connections.

The gaming industry is poised for dramatic change. In this week’s article, we’ll be examining the trends, and look at what the future of the gaming industry might hold from a vendor and developer perspective.

With a second national lockdown in place in England, we’re looking at what the changing retail landscape means for consumers, what you should focus on now, as well as when we come out the other side and hurtle towards the festive period.