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Ideas, insights and perspectives

All the latest news and views from Etch

Why are you struggling to deliver digital products

5th February 2021

Digital product delivery is often slow to market, expensive, and ineffective; worse still, it’s sometimes all three. But the problem is never as big as you think it is. First you must uncover the problems in the right areas to solve your delivery challenge.

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The importance of humanising customer experience

20th November 2020

What does humanisation mean for organisations and businesses searching for increased customer loyalty, lifetime customer value and profitability? We discuss the positive impact humanising your customer touch points can have and the importance of creating emotional connections.

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