A truly digital Christmas: What do retailers need to do to navigate lockdown 2.0?
6 Nov 2020 -
6 minute read
With a second national lockdown in place in England, we’re looking at what the changing retail landscape means for consumers, what you should focus on now, as well as when we come out the other side and hurtle towards the festive period.
What does humanisation mean for organisations and businesses searching for increased customer loyalty, lifetime customer value and profitability? We discuss the positive impact humanising your customer touch points can have and the importance of creating emotional connections.