What does humanisation mean for organisations and businesses searching for increased customer loyalty, lifetime customer value and profitability? We discuss the positive impact humanising your customer touch points can have and the importance of creating emotional connections.
Cracking your remote culture code to improve performance
As we embark on our remote-first journey, transitioning from office to a hybrid model, the focus at Etch is to help people to thrive remotely. Improving remote performance is tied to better remote working cultural practices, as Managing Director Callum Donnelly discusses.