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Ideas, insights and perspectives

All the latest news and views from Etch

The new normal: Staying away from your comfort zone

26th March 2021

As we mark a year since the world was flipped on its head, we’re taking a look at how the pandemic has changed our working behaviour, the areas of digital that have seen the biggest changes, and what we can all learn from staying away from our comfort zone.

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Why are you struggling to deliver digital products

5th February 2021

Digital product delivery is often slow to market, expensive, and ineffective; worse still, it’s sometimes all three. But the problem is never as big as you think it is. First you must uncover the problems in the right areas to solve your delivery challenge.

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The importance of humanising customer experience

20th November 2020

What does humanisation mean for organisations and businesses searching for increased customer loyalty, lifetime customer value and profitability? We discuss the positive impact humanising your customer touch points can have and the importance of creating emotional connections.

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