The revamped booking system was launched with a new website booking process and a slick, CMS managed backend process.
All bookings are now taken online and courses and their associated details such as price, venue and availability are all managed in the CMS. Courses, booker and delegates are managed within their own dedicated part of the CMS, allowing controlled access to sensitive information, an essential consideration for this kind of data.
MyCSP continue to invest in their online platform and the booking system is currently moving into phase 2 & 3, with iterative UX design and development sprints.
MyCSP now handles more bookings and offers more courses than ever before but thanks to the streamlining and automation of their booking process still only requires the same number of people to administer everything - a truly great example of using technology to drive efficiency and cost savings.
Bookings that can be processed has increased by 200%
Internal day to day admin time is down by around 50%.