The supply of Mental Health services is not meeting demand nationally.
Mind wanted to increase the availability of high-quality peer support to people with lived mental ill-health experiences. They had two existing digital communities which although successful had become inadequate and were unable to be scaled further to meet the targets of the charity and to meet ever-evolving user expectations.
The decision was therefore made to combine the two communities and create a new re-platformed solution, repositioned with new features to better serve a wider audience.
Mind wanted the new community to enable anyone with a mental health problem to feel empowered to access the peer support that they want and need. They wanted to create a scalable online platform –one which will champion peer support as an overarching principle but will also provide a more personalised and tailored experience depending on the interests and needs of the individual.
This strategically important project aims to help Mind move closer to delivering their organisational mission to ensure that no-one faces a mental health problem alone.