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The value of good support

The best insurance for your web build

Every now and then, we’re asked a question from clients during or shortly after a site build. If you work in an agency I’m sure you’ll have heard it before, and if you work client side, you’ve probably asked this of your agency. “Why should I pay for ongoing web support?” I’ve explained the answer to clients quite a few times over my 20 years in the industry, but I’ve never documented the reasons why — until now.…

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  • The value of good support

    The best insurance for your web build

    Archive
    Every now and then, we’re asked a question from clients during or shortly after a site build. If you work in an agency I’m sure you’ll have heard it before, and if you work client side, you’ve probably asked this of your agency. “Why should I pay for ongoing web support?” I’ve explained the answer to clients quite a few times over my 20 years in the industry, but I’ve never documented the reasons why — until now.…
  • Six things no one ever told you about design conferences

    I recently attended Digital Design Days, a 3-day event in Milan, featuring exclusive talks by well-known designers. It was my first design conference and there was so much I didn’t expect. Here are a few things that took me by surprise.…
  • Happy Pi Day 2018!

    Today is Pi Day! To celebrate we had a go at writing pi-ku (that's a haiku with 3, 1 and 4 syllables in each line)...…
  • Creating the right prototype: Part 2

    Setting the stage

    Archive
    Like all prototypes, the idea here is to make something really rough as a way to help you think the idea through. It’s amazing what putting pen to paper can reveal. But what shape can this process take?…
    Keep reading 5 min
  • Testing designs with humans

    Tips and tricks on how to get started

    Archive
    Applying UX up front saves money further down the line. Whether that be reduced operating costs in fewer support requests, increased sales by reducing friction to buy, but moreover — the reason to test for businesses is to get the maximum amount of value out of investing in UX.…
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  • The IMDb Club Awards 2018

    Everyone loves award shows, so this is ours.

    Archive
    We're live from the pink carpet to bring you all the winners, as they happen. It doesn't look like any of the celebrities we invited turned up, but Meryl Streep sends her apologies.…
  • Creating the right prototype: Part 1

    Humans, not users

    Archive
    At the start of a project, one of the first questions a team should ask is “who is it that we are designing for?”…
    Keep reading 5 min
  • Barcamp Southampton 2017

    We swapped conference calls, for a conference

    Archive
    There’s something really enjoyable about learning something new. That’s why I look forward to Barcamp Southampton every year, a zany, varied collection of random presentations that I always find entertaining, inspiring, and useful.…
  • Summit 'bout digital

    👌👍👏 😍💪😀👋

    Archive
    Every Summer, we host our Summer Summit. It's a chance for us to get our friends and valued partners into a room for some free drinks, inspiring talks, and general fun. Like a party, but educational. And cooler than that sounds. Here's what we got up to this year.…
  • What's so scary?

    Imagine that you stand on a very tall building's ledge and look around. Look down. How does it feel? Is it a little scary? Terrifying?…