Account Manager / Digital Producer

Job Description

As an Account Manager / Digital Producer your focus will be on building great relationships with your clients and providing exceptional service. You'll be producing innovative, creative, digital projects within a team of passionate digital specialists. You understand the importance of client satisfaction, and create it consistently, developing positive, profitable client relationships. 

The role includes:

  • Managing multiple small to medium scale clients
  • Attending new project meetings
  • Managing UX design and development projects
  • Managing small continuous improvements to existing products as well as bug fixes
  • Managing project budgets, timelines and delivery
  • Managing client and internal stakeholders
  • Leading client/project meetings
  • Work with strategic, creative and technical teams to proactively develop new ideas that will benefit the client’s business
  • Work closely with technical and creative teams to develop and implement solutions
  • Clearly translate client requirements in written, internal briefs
  • Ensure all members of the project team understand the brief
  • Provide direction and advice on strategy and solution where appropriate


  • Have a passion for building relationships and delivering exceptional client service
  • Have the ability to quickly grasp business issues and identify solutions to address them
  • Have exceptional interpersonal skills
  • Are comfortable leading client/internal teams
  • Have a sense of ownership and responsibility for deliverables
  • Can spin many plates and work well under pressure
  • Client friendly – professional, well presented and personable
  • Highly organised with great attention to detail
  • Can translate technical jargon from Martian to English for clients

Your Credentials:

  • You are a mid-weight Account Manager / Digital Producer with proven experience in an agency environment
  • You have experience and knowledge of web strategy, design, development and technology
  • You have a desire to keep up with new developments in the digital space


Reporting to the Head of Digital Products, you will assist our Digital Products team in delivering exceptional service to clients and continually seeking out new opportunities to grow existing and new business.

The Package:

 Salary expectations £25k - £35k depending on experience.

 Company benefits include:

  • Free work/job related training
  • 23-28 days of holiday (based on your length of service)
  • Plus, your birthday off (after first year of service)
  • Contributory pension scheme (4-5% employer contribution depending on length of service)
  • Finish at 3pm on Fridays
  • Childcare Vouchers
  • Life Assurance
  • Income Protection
  • Medical Insurance
  • Employee Assistance Programme (Mental health, legal and tax advice, etc)
  • Free Breakfast on Fridays
  • Regular free lunches and drinks to reward the successes of the team
  • Your choice of job-related book added to the Etch Library each month
  • Eye Care Vouchers
  • Cycle to Work Scheme
  • Sick Pay Package


Please contact


Recruitment Agents - Where possible, we prefer to build the best team with the best people, which means those that show the initiative to approach us directly. We'd currently prefer to fill this position without recruiters, so if you are a recruiter, please don’t call about this role at the moment.

Equal Opportunities - We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.