Our reflections on GenAI in 2023
I know what you’re thinking… “not another article on AI”…
Digital customer experience
innovation for sustainable growth
Getting businesses further, faster
Your partner for delivering digital customer experiences at scale
Etch is a digital customer experience consultancy. We help organisations to innovate their digital customer experiences and continuously optimise for sustainable growth. We do this by assessing where you sit in the market and how to move forward; designing digital products and services; finding the people that want your offering and maximising their lifetime value; building technology to evolve with your business; and upskilling your team at the pace of change. For over twenty years we have helped reimagine and deliver the future state for hundreds of organisations globally.
Our approach for faster delivery
We practice a blend of radical management principles to continually challenge the status quo, free ourselves from unnecessary constraints and discover better ways of working together with our clients and partners.
A team of teams
Nimble by nature. Etch bring together small, focused, and self-organising teams with specific remits that make us faster, more agile, and more flexible than anyone else.
Delivery by design
The future of delivery. We synchronise Design Thinking and Agile Development methods to create collaborative and connected teams, enabling faster business change, and delivering staggering results.
Community driven
Specialist digital expertise on demand, to help solve any problem for any business. The Etch Community, fused with the core Etch delivery team, help to deliver outstanding quality and the best results in less time.
Intensely collaborative
Fast and effective problem-solving. We empower people to experiment often and communicate freely, allowing us, and you, to continually innovate, move faster, and make better decisions.
Who we've helped transform
What our clients say
"A very responsive and expert team, lots of brilliant ideas and always proactive in providing support. The team are always extremely helpful."
"I have been blown away by the amount of work we have got through in order to deliver our MVP and more, and to such outstanding quality."
"Etch are very accommodating, nothing is ever too much trouble. They are an extension to our team, across many parts of our business."
Your end-to-end delivery partner
Customer Experience Innovation Strategy
We help you to develop a customer-centric strategy that translates your purpose and business objectives into action.
Experience Design
We make engaging, intuitive experiences that captivate people and drive business impact.
Growth Marketing
We help you to connect with your target audience meaningfully, across the full digital channel mix.
Technology and Data
We use technology to deliver value to your customers and bottom line.
People Enablement
We help you build a customer-centric culture of innovation, by collaborating with your team and up-skilling them to focus on the efforts that will drive results.
Client impact we've delivered
Faster decision making for operations teams at BA
Find out how we helped speed up operational decision making, as well as de-risk a £10million investment in a new real-time cross-department dashboard, for British Airways.
A better digital experience and a quicker route to advocacy
Discover how we reimagined the way people engage with Maserati at every stage of the customer journey, speeding up the journey from purchase through to brand advocacy.
A rapid fulfilment of room occupancy and table bookings
Learn how we achieved a 4,500% return on investment with paid media, delivering over a quarter of a million pounds worth of additional revenue.
Boosting player acquisition & participation in no time
Find out how we grew player acquisitions and boosted engagement when we supported Hello Games launch their Galactic Atlas game experience for No Man's Sky.
Recent Thinking
In Summary: Wildman Fund 2023
As we head into the last few weeks of the year, we wanted to take some time to reflect on the past twelve months of the Wildman Fund - a charitable initiative from Etch Group.
Etch Awarded Microsoft Silver Partner
We’re proud to announce that Etch has become a Microsoft Silver Partner. The Silver Cloud Platform recognition confirms that we have expertise in delivering the highest quality Microsoft-based cloud services to our clients and partners.
A really useful guide to the metaverse, and the truth about Facebook
Hello, and welcome to our latest blog. This one’s about the metaver- wait, come back!
Introducing Starter for 20
At Etch we advise clients not to go ‘all in’ on transformation agendas until they’ve completed a small exploratory engagement. In 20 days we can help you uncover assumptions and test solutions, to rapidly reduce uncertainty and gain confidence in the value of investing further.